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Check out our frequently asked questions below Also, did you know that you can manage all of your membership information on your own in My BasicGym App?

You can download the BasicGym app from the App Store (for iOS devices) or Google Play Store (for Android devices). Simply search for “BasicGym ” and follow the download instructions.

Once you’ve downloaded the app, log in using the email address and password you provided when signing up for your gym membership. If you don’t remember your login details, you can reset your password through the “Forgot Password” link.

The Basicgym App allows you to:

  • Book group classes and training sessions
  • Track your workouts and progress
  • Manage your membership and payments
  • Access personalized training plans
  • Connect with trainers and receive feedback
  • Join our online fitness community and participate in challenges

Yes, you can easily book group classes, personal training sessions, and other activities through the app. Simply log in, go to the “Schedule” section, and reserve your spot in the class or session you want to join.

You can track your workouts in the app by logging each exercise, set, and repetition. The app also lets you monitor your body metrics, such as weight, body fat percentage, and more. If you’re following a workout plan created by one of our trainers, it will automatically sync with the app for you to follow.

If you have a personalized workout plan created by one of our trainers, it will be available in the “Workouts” section of the app. You can follow the plan step-by-step, and the app will guide you through each exercise, including instructions and videos when available.

If you’re having trouble logging in, first try resetting your password by clicking the “Forgot Password” option on the login screen. If the problem persists, please contact our support team for further assistance.

To update your personal details (such as your email address, phone number, or profile picture), log into the app, go to the “Profile” section, and edit your information. Your changes will automatically sync with your membership account.

Yes, you can manage your membership, update your payment details, view your payment history, and download invoices directly through the app. Just go to the “Membership” or “Payments” section within the app to manage your account.

Our gym offers regular fitness challenges and competitions that you can join directly through the Basicgym App. Check the “Community” or “Challenges” section to see upcoming events and join the ones you’re interested in. Compete with other members and track your progress in the app!

Yes, the Basicgym App can sync with various fitness trackers and wearable devices. To connect your device, go to the app’s settings and look for the “Connect Devices” option. Follow the instructions to link your wearable for automatic tracking of your activity and workouts.

You can enable notifications in the app’s settings to receive reminders about your booked classes, personal training sessions, or any upcoming challenges. Make sure notifications are also enabled in your phone’s settings for the Basicgym App.

To set personal fitness goals, go to the “Goals” section in the app. You can choose from predefined goals like weight loss, strength building, or endurance improvement, or create your own custom goals. The app will track your progress and offer tips to help you reach your objectives.

Yes, you can directly communicate with your trainer through the app’s messaging feature. This allows you to ask questions, receive feedback, and get advice on your workouts and progress.

If the app isn’t working as expected, try closing and reopening it or restarting your device. If the problem continues, make sure the app is updated to the latest version. If you’re still experiencing issues, contact our Basicgym customer support for assistance.

How can I become a member of the gym?

You can easily become a member by signing up online through our website or by visiting our gym. Once registered, you’ll gain access to all gym facilities and exclusive features via the Basic Gym app.

Your membership grants you access to all gym facilities, group fitness classes, personal training options, and the ability to track your progress using the Basic Gym app. You’ll also enjoy discounts on additional services like personal training or premium features.

After you register as a member, download the Basic Gym app from the App Store or Google Play. Log in using your membership details to access workout plans, track your progress, and book classes directly from your phone.

Yes, you can access the gym without using the app, but we recommend using Basic Gym for a more personalized experience, including tracking your workouts, managing your membership, and receiving workout recommendations tailored to your fitness goals.

Our memberships typically have a minimum duration of 4 weeks, depending on the plan you choose. However, you can always upgrade or cancel after the minimum period.

Yes, you can cancel your membership 7 days before your new term has started. You can cancell your membership through the Basic Gym app. 

Your membership includes access to standard group fitness classes. Some special sessions or workshops may require an additional fee, but you’ll be notified in advance through the Basic Gym app or email.

You can update your details directly through the Basic Gym app or by logging into your online member portal. If you need assistance, our customer support team is always available to help.

If you forget your login credentials, simply click the “Forgot Password” link on the app login screen or on the member portal page to reset your password. If you need further assistance, please contact our support team.

Your membership covers most services, but some special services, like personal training sessions or premium features in the Basic Gym app, may incur additional charges. Check the app or our website for detailed information. progress in the app!

Yes, you can easily upgrade your membership to gain access to additional features like premium training plans, advanced workout tracking, or personal training services. 

You can book group classes and individual sessions directly through the Basic Gym app. The app shows available slots, class schedules, and options to reserve your spot.

For any membership-related queries, you can contact our customer support team by  email. Our team is available to assist you with any questions you may have.

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